Promate Wireless Mouse Driver ((install)) Jun 2026

Q: What if my Promate wireless mouse is not working? A: Check that the mouse is properly paired with your computer, the batteries are not dead, and try updating the driver.

| Error Message | Meaning | Fix | | :--- | :--- | :--- | | “Device descriptor request failed” | Windows sees the dongle but can't talk to it. | Reinstall USB drivers. Try a different port. | | “Driver is not intended for this platform” | You downloaded a 32-bit driver for a 64-bit OS (or vice versa). | Download the correct architecture version from Promate. | | “This device cannot start. (Code 10)” | The mouse is stuck in a low-power state. | Unplug the dongle. Remove battery from mouse. Wait 30 seconds. Reassemble. | | Bluetooth pairs but disconnects | Interference or low power. | Move the mouse closer. Remove metal objects between mouse and PC. Change batteries. | promate wireless mouse driver

If you have a Bluetooth Promate mouse: