100 Tips For Hoteliers Peter Venison Pdf

In hotels with slow hot water, pre-run the shower for the VIP room 15 minutes before arrival. A cold shower is the #1 reason guests won't return.

And a small notebook. When a guest mentions a problem (e.g., "The pillow is too soft"), write it down in front of them. The act of writing validates the complaint more than saying "Sorry." 100 Tips for Hoteliers Peter Venison pdf

Concentrate on core guest needs first before expanding to peripheral luxuries. In hotels with slow hot water, pre-run the

A significant portion of the book is dedicated to the team. Venison argues that your staff is your most important asset—and your biggest potential liability. When a guest mentions a problem (e

You don't actually need the PDF. The spirit of Venison is more important than the text. Here is the Venison Audit you can run tonight :

Never charge full price for a guest who is attending a funeral in your town. Charge cost. They will tell everyone about your decency.