Denholm demands that Jen manage her team. Jen, desperate to prove she isn't a fraud, tries to institute a "team bonding" box where employees share feelings. Roy and Moss, misunderstanding the memo, think it is a suggestion box. Roy writes: "I'm too good looking for this place." Moss writes: "I'm a loner." In a fit of rage at their childishness, Jen throws the box... and it hits a sprinkler system, which floods the server room, which shorts out the mainframe, which triggers a fire. This leads to the episode’s most famous visual gag: Roy, Moss, and Jen standing outside the burning building as a massive fireball explodes behind them, perfectly silhouetting their shame.
In the pilot episode of The IT Crowd , titled "Yesterday's Jam," the series establishes a satirical look at the divide between technical expertise and corporate management, centered on the socially isolated IT department of Reynholm Industries [1, 2]. The Core Conflict: Management vs. IT the it crowd s01e01