| Action | Owner | Timeline | Success Metric | |--------|-------|----------|----------------| | | Data & IT | 6 months | 90 % of customers have a single profile across channels | | Launch BOPIS in 3 pilot stores | Ops & Store Ops | 4 months | 30 % increase in basket size for pilot stores | | Form a Retail Lab | Innovation Office | 3 months | Deliver 2‑3 MVPs with >10 % lift in a chosen KPI | | Deploy associate tablets | HR & Training | 5 months | 80 % of associates using tablets daily | | Quarterly leadership storytelling sessions | Executive Team | Ongoing | Employee NPS improvement by 5 points |
POV: It’s March 31, 2013, and Merilyn Sakova just released a new clip. 🔥 Video Title- Merilyn Sakova -3-31-2013- 635 - ...
