If you're looking for additional resources or support, consider the following:
The #1 support query for Spinfire machines is battery failure. The includes a strict battery protocol: spinfire pro 2 v2 manual
The ball hopper (the clear polycarbonate tube) slots into the top. Ensure it clicks into place. Rotate it clockwise until you feel resistance. The manual stresses that a loose hopper will cause ball jams (error code "EJ"). If you're looking for additional resources or support,
Immediately record the serial number located on the underside of the chassis. You will need this for firmware updates or warranty claims. spinfire pro 2 v2 manual