If the above steps fail, perform a of the Deep Security Agent:

If the basic checks above do not resolve the issue, you should manually wipe the agent and reinstall it using these instructions from the Trend Micro Support Portal : Step 1: Remove the Broken Agent

Trend Micro Deep Security Anti-malware Driver Offline Not Installed [repack]

If the above steps fail, perform a of the Deep Security Agent:

If the basic checks above do not resolve the issue, you should manually wipe the agent and reinstall it using these instructions from the Trend Micro Support Portal : Step 1: Remove the Broken Agent If the above steps fail, perform a of