| Problem | Solution | |---------|----------| | Cannot connect to technician | Check firewall (port 32000 inbound on technician side, outbound on customer side). | | Device shows but doesn’t work | Install the device driver locally first (plug in once directly). | | Connection drops | Disable power saving for network/USB controllers. | | “License error” on customer | Customer module does not need a license — reinstall the correct module. |

To install and configure the USB Redirector Technician Edition and Customer Module Installer, follow these steps: