The most significant change to the Chat Web landscape is the integration of Large Language Models (LLMs). We have moved past "if-then" logic where bots would get stuck on simple typos.
that can understand complex intent, write articles, and even help with coding. Key Benefits of Web Chat for Businesses
In the West, we are catching up. Brands are now deploying WhatsApp Business APIs and Facebook Messenger bots that allow users to:
Asynchronous JavaScript and HTTP streaming enabled true real-time messaging without page refreshes. Gmail’s chat feature (2006) was a breakthrough.