If you see a website offering a standalone "iPodResetUtility.exe" for 64-bit Windows, These are almost always malware, adware, or ransomware disguised as helpful tools.
(which is only for 1st and 2nd Gen Shuffles), you will need a 32-bit environment. Apple Support Community Oracle VM VirtualBox to run a 32-bit version of Windows XP or Windows 7. Requirement : You must install the VirtualBox Extension Pack ipod reset utility for windows 64 bit
For users running a (Windows 7, 8, 10, or 11), standard iTunes often fails to communicate with a deeply unresponsive iPod because the drivers become unstable or the device enters an unrecognizable state. The iPod Reset Utility bypasses normal driver layers, providing a low-level, direct interface to reinstall the iPod’s firmware and restore it to factory conditions. If you see a website offering a standalone "iPodResetUtility
Right-click the iPod in File Explorer and select Format (use FAT32 ) before trying to restore again in iTunes. Requirement : You must install the VirtualBox Extension